Right of Withdrawal
You have the right, in addition to your other rights, to cancel the contract and receive a refund by informing us by email within 14 days of receipt of the Goods. You must include your order reference, the name or code of the items you are returning and the date you placed your order. Wewill then issue a returns code and instructions on how and where to return the item to. Items should not be returned to our registered office address.
The right to cancel does not apply to the supply of Made to Measure or Made to Order products (these products are clearly described on our website). You are responsible for the cost of returning the items within 14 days of order cancellation. Alternatively for a charge we can arrange collection for your item(s) using the same delivery carriers. Our carriers are used to transporting long and heavy goods. We simply ask you to ensure the package is securely packed in its original packaging. We reserve the right to refuse a refund on items that do not arrive back in satisfactory condition.
Please note the refund only covers the cost of the goods and not any original delivery charges that may have been incurred or your costs in returning the items.
When we receive the returned goods and they have been inspected to ensure they are in a saleable condition we will refund all monies due within 14 days.
Where payment was made by cheque we will refund by cheque to your Billing Address. All returned goods should be unopened and undamaged. Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost to remedy any such damage. Unfortunately we cannot accept returns for items that have been installed unless deemed to be faulty. All damages must be reported before fitting.
Sometimes the product specifications from the manufacturer may change, in which case we may therefore supply a substitute item of the same or better quality at no additional cost. In the unlikely event of you not being happy with the substitute product you can return it in accordance with the terms above.
Made-to-measure and made to order goods
As Made to Measure items are to customer specifications they cannot be returned under normal conditions. Made to Measure includes Made to Order or any item cut to length. Only under manufactures defect can they be returned. Please ensure all measurements are accurate and that all specifications are understood. We cannot accept alterations, cancellations or liability for incorrect instructions or measurements.
Returns Policy - Defective or damaged goods
You should inspect the goods immediately upon receipt and notify us by email within 72hrs of delivery if the Goods are damaged or the order is incomplete. You will be deemed to have accepted the goods if you fail to contact us within 72hrs of delivery. On receipt of your email we will contact you.
Where a claim of defect or damage is made we will contact you by email to arrange return of the Goods. You will be entitled to receive a replacement plus any return postal charges if the Goods are found to be defective after inspection.